Faq

Cake Courses

What are your purchasing options for courses?

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Caking Art has three options for purchasing our courses:.

Each course can be bought individually with the price listed by the course description. When you purchase an individual course you will have access to it forever! 

Our second option is to become a Monthly member. No commitment, cancel when you want and get a big discount on your courses!

Thirdly, you can become a Yearly member. Pay for the year upfront and get an even bigger discount on your courses!  

See our course pricing below:

Beginner Membership- *includes access to all beginner courses:

One time price: $37

*Monthly price- $24/m

*Yearly price- $180/y

Intermediate Membership- *includes access to all intermediate and beginner courses:

One time price: $59

*Monthly price- $39/m

*Yearly price- $300/y

Expert Membership- *includes access to all expert, intermediate and beginner courses:

One time price: $299

*Monthly price- $194/m

*Yearly price- $996/y

How does the membership work?

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With our monthly membership you will receive:

- Full access to all of the courses we offer within that membership tier

-Pre access to all new monthly videos

-Discounts in our merchandise store

-Access to our facebook group community where you can ask questions, share your work and receive new content posted every month

Monthly membership can be cancelled anytime, no contract required.

Can I see what content I will receive, before I become a member?

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Yes! Our library shows a full list of all the courses we offer. Click Here

Are your courses suitable for everyone?

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Yes! We offer courses at every level whether you are at a beginner, intermediate or advanced level, you can start and work your way up. We also make every course easy to follow with step by step instructions, so you can work at your speed to create even the most intricate of cakes.

What is included in a cake course?

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With each course you purchase you will receive in depth video instruction on how to create the cake offered. Along with the video you will receive a supply list for each lesson as well as recipes and any templates required to create the cake. 

How can I access a course I purchased individually?

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Once you’ve purchased a course, you’ll need to log in to your school or myTeachable account in order to access your course.

When you enroll in a course, you’ll receive an email confirmation that contains a link to the course. You can use this link to open your course, or you can type the school or course page URL into the address bar of your web browser.

If you experience issues logging in or accessing your course, refer to Login Issues or contact the school owner.

Where can I find receipts or invoices for my payments?

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You can view your receipts and invoices in your Teachable account back end. Learn More

I want a refund

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Teachable’s refund policy for students makes it mandatory for school owners to fulfill refund requests within the first 30 days of purchase if using the Teachable platform to handle payments. Learn More

After 30 days has passed from time of purchase. Refunds are not available.

I want to cancel my subscription

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You may cancel your subscription at anytime. Once you cancel your subscription, you will no longer have access to the courses you have enrolled into. 

Shipping Information

How much is shipping?

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Shipping costs vary for each region. Our shipping rates are calculated using the following shipping providers:

UPS®:

UPS® Next Day Air

UPS® Ground

UPS® Standard

USPS:

First Class Mail

First Class Package

Priority Mail

Typically Standard shipping can take 5-8 Business days. Expedited shipping can take 3-5 business days. 

 

Do you offer free return shipping?

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No, all customers are responsible for return shipping. We recommend shipping your item(s) back with insurance and keeping your shipping receipts & tracking number until your return is processed.

If you have any questions or concerns about return shipping, please contact our Customer Service department at info@cakingart.com 

How long will it take to receive my order?

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Shipping times vary for each region. Our shipping rates are calculated using the following shipping providers:

UPS®:

UPS® Next Day Air

UPS® Ground

UPS® Standard

USPS:

First Class Mail

First Class Package

Priority Mail

Typically Standard shipping can take 5-8 Business days. Expedited shipping can take 3-5 business days. 

 

How can I track my order?

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Once your order has shipped, you will be emailed a tracking number & courier information. Tracking will be available the next business day after your order is shipped out.

Can I use more then one discount code per order?

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No, only one discount code per order can be applied at checkout.

How do I apply a discount code?

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Lucky you! You've got a discount code :)

Apply this code at check out in the labeled box beside/below the credit card form.

Please note discount codes cannot be stacked and codes can only be used once per customer.

Free shipping is only eligible to the after-discount price so keep this in mind when discounting your order.

New customer? Use the code CAKE10 for 10% off your first order! Click here for your discount code to be automatically applied to your next order! 

Orders

Order Currency

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We display all prices in USD, and all orders are placed in USD. 

Secure Shopping

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We use Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.

Returns and Exchanges

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We do not accept returns on products that were correctly printed and delivered on time.

We make every effort to ensure the quality of our products. As a commitment to our goal of meeting the highest quality standards, we offer a money-back guarantee on garments that do not meet our quality standards.

We will credit your account when any one of the following occurs:

1) Low quality print: the print washes away after a few cycles in the washing machine.

2) Printing error: the design printed is materially different from the order and artwork specifications provided to us.

3) Incorrect print specifications: the size or placement of the print is more than 1.0" off from the provided measurements.

4) Missing garments: one or more garments are missing from the order.

Custom Cake Orders

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We pride ourselves on making you a cake that is a one of a kind piece of art. Prices are determined by the number of servings required and the amount of design and detail needed for each cake. The minimum order for a tier cake is $750. Three tiered cakes or more start at $1000. The minimum order for a sculpture cake is $1500. The price is then adjusted according to the amount of time required to complete the design. A cake for 25 people that takes 50+ hours to make, will cost more than a simple cake for 200 people that takes 25 hours to make.

How do I order a cake?

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We are honored you have chosen Melissa Alt Cakes to make the cake of your dreams! To proceed with ordering a cake, head over to the contact page where you can fill out the email form, or send us a direct email to info@melissaaltcakes.com. We will get back to you as quickly as possible where we will proceed to discuss details about the cake and your event.

When should I book my cake?

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It is never too early to contact us about a cake. We recommend contacting us 4-6 months in advance, some clients have even booked a year ahead. But even if you are only a couple of weeks and/or days away from your event we may still be able to fit you in, so give us a call. We have spent many days/nights making last minute cakes;)

Are cake tastings required to order a cake?

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Not all cake orders require an in person design consultation/ tasting. Many of our cakes orders and designs are discussed through email and phone meetings. Especially for smaller cakes we do not suggest a tasting. For wedding cakes, large scale events or uniquely customized orders, we offer cake consultations.

Where are your cake tastings/design consultations held? How much do they cost?

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Melissa Alt Cakes offers delicious design consultations and we bring the tasting to you! Melissa will come meet you at your venue or favorite local coffee shop, whatever works best for you. At the consultation you will collaborate one-on-one with Melissa and she will help sketch and design the perfect cake for your special celebration. Cake tastings cost $150 or $75 if you would like to just order a cake sample box and have a phone consultation instead. Surcharges apply for cake box deliveries and second tastings.

Do you deliver?

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Yes, in fact many of our unique custom cakes require our special delivery and on site set up. Delivery fees start at $50/hr and are calculated by the total distance traveled and the amount of time needed to set up the cake on location. We do offer pickup on smaller cakes if requested. We will package your cake and provide instructions to keep it secure in your car. Once a cake is out of our care it is no longer our responsibility.

What is your payment policy?

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Once all of the details for your special cake have been discussed and the final designs have been approved, a 50% non-refundable deposit and signed contract are required to save the date. 2 weeks prior to your event, the remaining 50% is due and is non-refundable. All deposits are payable by cash, check or credit card(extra 4% processing fee). If you order a cake within 2 weeks or less of your event, the full payment is due when the contract is signed and is non-refundable.

Do you make smaller cakes for birthdays and other special events?

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Yes we do! There is no event too small or too large for us. We believe every celebration requires a beautiful and delicious artistic cake. If you have a specific budget let us know and we will do our best to fit your needs.

I only need to serve a small number of guests but would like to have a customized tall and/or large cake, is this possible?

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Yes! For tiered cakes, we offer the possibility of making some tiers real cake and others styrofoam dummies, to give the appearance of a larger cake. This is also a good option if you have a smaller budget, as the price becomes cheaper when less real cake is used. The same goes for sculpture cakes, for example we can make a large sized dog, but only make some of it cake; In other areas we use rice krispies or other food grade material covered in fondant or modeling chocolate.

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